By visiting this website and/or subscribing to its services, you acknowledge and agree to the following...
Trading Univer$ity Ltd Cancellation & Refund Policy
Please note - We rigorously protect our intellectual property, which is protected by copyright.
Due to the digital format of many Trading University products the customer receives immediate benefit from these products such as access to course content, community access, software access, coaching calls, and other online resources.
Therefore there are no trial periods or refunds available once a digital product has been accessed.
Please refer to our copyright notice and terms of business for further details (available via the links at the bottom of this page).
The following are extracts from our full terms of business ( https://trading-university.org/terms ) pertaining to cancellations and refunds covering both digital and non-digital products and services.
Memberships and subscriptions are automatically billed on a recurring billing whether monthly, quarterly, yearly or any other frequency offered at the time of subscribing. The credit or debit card used at the time of subscribing will be billed automatically for on-going subscriptions unless cancelled by yourself or by Trading Univer$ity Ltd, prior to the next renewal date.
You may cancel a subscription at any time and owe nothing further. To cancel a subscription agreement you can either (a) log into your PayPal account and cancel your recurring billing agreement, or (b) request that Trading Univer$ity Ltd cancel the subscription by raising a support ticket. If you cancel by way of raising a support ticket you must notify us at least 48 business hours prior to the next payment. When the service is cancelled the access will be terminated at that time irrespective of where in the billing cycle it is, so you should cancel a service towards the end of a billing period.
8. Refund Policy
8.1 If you are contracting as a consumer and subject to clause 19.5, you may cancel a Contract at any time within seven working days, beginning on the day after you purchased (the Cooling Off Period). In this case, you will receive a full refund of the price paid as soon as possible and, in any case, within 30 days.
8.2 When you return a physical product to us, because you have cancelled the Contract between us within the Cooling Off Period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item (physical product) to us.
8.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
8.4 If you are contracting as a business you may not cancel a Contract at any time after purchase. There is no cooling off period for business purchases.
This system is designed to detect sharing and suspend any account where more than one person is suspected of using the same username and password. You will not be able to log back in for 24 hours. Repeated suspensions will result in termination (without any refund). If you feel that you have been suspended accidentally then please send us a message via the support centre.
19. Consumer Rights
19.1 If you are contracting as a consumer and subject to clause 19.5, you may cancel a Contract at any time within seven working days, beginning on the day after you purchased (the Cooling Off Period). In this case, you will receive a full refund of the price paid within 30 days.
19.2 If you are contracting as a business you may not cancel a Contract at any time after purchase. There is no cooling off period for business purchases.
19.3 To cancel a Contract, you must inform us in writing via email.
19.4 This provision does not affect your statutory rights.
19.5 You will not have any right to cancel a Contract for the supply of:
(a) Digital items (such as e-books, videos or other downloadable or streamed media) if before the end of the Cooling Off Period you have started downloading or viewing the items or logged into a members area containing such materials.
(b) Services (such as coaching, mentorship or use of a private discussion group etc) if we have started performing the services unless otherwise stated on a specific ‘refund guarantee’ on this website.
(c) Your subscription once we have taken payment details, save that any notice to terminate your subscription will be effective at the end of the current subscription period (monthly, quarterly, annually or other frequency as agreed at the time of purchase) during which you provided notice of cancellation.