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Cancellation & Refund Policy

 

Please note - We rigorously protect our intellectual property, which is protected by copyright.

Due to the digital format of many Trading University products the customer receives immediate benefit from these products such as access to course content, community access, software access, coaching calls, and other online resources.

Therefore there are no trial periods or refunds available once a digital product has been accessed.

Please refer to our copyright notice and terms of business for further details (available via the links at the bottom of this page).

The following are extracts from our full terms of business ( https://trading-university.org/terms ) pertaining to cancellations and refunds covering both digital and non-digital products and services.

Please check the box on the checkout page to confirm you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions you will not be able to purchase or subscribe.

5.  Subscriptions & Split Payment Plans

5.1 Memberships and subscriptions are automatically billed on a recurring billing whether monthly, quarterly, yearly or any other frequency offered at the time of subscribing. The credit or debit card used at the time of subscribing will be billed automatically for on-going subscriptions unless cancelled by yourself or by Trading Univer$ity Ltd, prior to the next renewal date.

5.2  Split payment plans are not subscriptions. These are sometimes offered for discrete purchases where the payment is made over a fixed number of instalments (2, 3, 6 etc) rather than all up front. Split payment plans do not endure indefinitely and are automatically cancelled upon completion of the final payment.

6.  Cancelling

6.1 You may cancel a subscription at any time and owe nothing further. To cancel a subscription agreement you can either (a) log into your PayPal account and cancel your recurring billing agreement (if you used PayPal when setting up your subscription), or (b) request that Trading Univer$ity Ltd cancel the subscription by raising a support ticket (if you used Credit Card or PayPal when setting up your subscription).  If you cancel by way of raising a support ticket you must notify us at least 48 business hours prior to the next payment. When the service is cancelled the access will be terminated at that time irrespective of where in the billing cycle it is, so you should cancel a service towards the end of a billing period.

6.2 Should a subscription payment fail to process, access will be automatically suspended until such time as the outstanding amount is successfully processed at which time access will be re-instated.  The payment will be attempted two further times over subsequent days. If a subscription payment fails on all three attempts the subscription will be deemed to be cancelled.

6.3 Split payment plans may not be cancelled until the final payment has been completed at which time the plan will be automatically cancelled. Access to the product purchased with a split payment plan will continue in accordance with that offered at the time of purchase.

6.4 Should a payment fail to process under a split payment plan, access will be automatically suspended until such time as the outstanding amount is successfully processed at which time access will be re-instated. The payment will be attempted two further times over subsequent days.  If such a payment fails to be processed on all three attempts the split payment plan will be deemed to be delinquent and appropriate actions will be taken to recover the debt.

8.  Refund Policy

8.1 Subject to clause 19.5, you may cancel a Contract at any time within seven working days, beginning on the day after you purchased (the Cooling Off Period). In this case, you will receive a full refund of the price paid as soon as possible and, in any case, within 30 days.

8.2 When you return a physical product to us, because you have cancelled the Contract between us within the Cooling Off Period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item (physical product) to us.

8.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

19.  Consumer Rights

19.1 If you are contracting as a consumer and subject to clause 19.5, you may cancel a Contract at any time within seven working days, beginning on the day after you purchased (the Cooling Off Period). In this case, you will receive a full refund of the price paid within 30 days.

19.2 If you are contracting as a business and subject to clause 19.5, you may cancel a Contract at any time within seven working days, beginning on the day after you purchased (the Cooling Off Period). In this case, you will receive a full refund of the price paid within 30 days.

19.3 To cancel a Contract, you must inform us in writing via email to support@trading-university.org or by raising a support ticket via our helpdesk.

19.4 This provision does not affect your statutory rights.

19.5 You will not have any right to cancel a Contract for the supply of:

(a) Digital items (such as e-books, videos or other downloadable or streamed media) if before the end of the Cooling Off Period you have started downloading or viewing the items or logged into a members area containing such materials.

(b) Services (such as coaching, mentorship or use of a private discussion group etc) if we have started performing the services unless otherwise stated on a specific ‘refund guarantee’ on this website.

(c) Your subscription once we have taken payment details, save that any notice to terminate your subscription will be effective at the end of the current subscription period (monthly, quarterly, annually or other frequency as agreed at the time of purchase) during which you provided notice of cancellation.

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